Our policy has a duration of 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a refund, the item must be unused and in the same condition in which it was received. It must also be in its original packaging.
There are several types of products that may not be returned as:
- Products that have already been used
- Products damaged by incorrect use
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Refunds (where applicable)
Once your return is received and inspected, we will send you an email notifying you that we have received your return. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed and a credit will be applied to your credit card or original payment method within a certain number of days.
Late or lost refunds (where applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially applied.
Next step, contact your bank. It often takes some time before your refund is applied.
If you have followed all of these steps and have not yet received a refund, please contact us at email@example.com.
Items on offer (where applicable)
Only regular price items will be refunded, unfortunately the products on offer cannot be refunded.
Exchanges (where applicable)
We only replace items that are defective or damaged when they arrive at your home. If you need to exchange it for the same item, email us at firstname.lastname@example.org and send the item to: Florex. Distribuidora Florex Centroamericana S.A., 300 meters west and 50 meters south of Federico Salas Carvajal School, San Juan, San Ramón, Alajuela, Costa Rica.
To return your product, you must send them to: Distribuidora Florex Centroamericana S.A., 300 meters west and 50 meters south of Federico Salas Carvajal School, San Juan, San Ramón, Alajuela, Costa Rica.
You will be responsible for paying the shipping costs for the return of the item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping the return will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping a product worth more than $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.